Frequently Asked Questions
WE ARE NOT AFFILIATED WITH ANY OF THE RESTUARANTS LISTED ON THIS SITE OR DO WE CLAIM CREDIT FOR ANY OF THE ITEMS LISTED ON ANY OF THE MENUS.
Q1: How does this work?
A1: We deliver for our customers from your favorite restaurant in your area. We take your order by internet web page and place it with the restaurant. We dispatch a meal courier to pick up the food, pack it in an insulated carrier bags and deliver it directly to you. Usually your meal courier will be waiting at the restaurant when the food comes out of the kitchen. We are not affiliated with any of the restaurants and in no way are we claiming to be in business with any of the businesses listed, unless otherwise stated.
Q2: Do you have a delivery fee?
A2: Yes, our delivery fee is $3.99 (Preferred Partners) and $4.99 (Non-Partners) for a 5 mile or less radius and $1.00 per mile will be added to your total for over 5 miles from the restaurant to your location.
Q3: Are the prices different than at the restaurant?
A3: Prices may differ depending on if restaurants have changed thier menus with us without notice or if they partner with us or not. Some restaurants have a 0-20% processing fee to off set the cost of having a 3rd party delivery service.
Q4: What are Preferred Partners?
A4: Our Preferred Partners offer regular menu prices and lower delivery fees. We Deliver is working to get as many Preferred Partners as possible to help alleviate some of the costs for our customers.
Q4: What if the restaurant has changed it prices?
A4: If there has been a menu change and there is a difference of more than 10.00, then we will contact you to make sure the price difference is ok or if you want to change an item.
How long does it take for a delivery?: Our normal delivery time is between 30 minutes and 1 hour, however certain situations such as traffic, weather, and restaurant preparation time require extra time. Please know that we are always working hard to get your food delivered as quickly as possible. We appreciate your patience. Placing orders in advance is appreciated. Group orders require a 24-48 hour notice depending on the restaurant.
Q5: When are you getting more restaurants as partners?
A5: We would like to deliver for as many restaurants as possible. However, we must establish a relationship agreement with the restaurant to become partners with them. You can help by telling your favorite restaurant's owner/manager you want us to deliver their food to you.
Q6: How can I put special requests on my online order?
A6: Whenever you have a special request, click the EDIT button next to your item and type your request. If you have a food allergy, please note that, too. Requesting extras may cost more and will be added to your total when necessary.
Q7: Does the meal courier check my order?
A7: Your meal courier relies on the restaurant staff to prepare and pack your order accurately. For your health safety assurance, meal couriers are not allowed to open containers. Please take a moment to check your order before your meal courier leaves. Most restaurants give us a verbal confirmation at pick up time.
Q8: Who do I call if there is a mistake with my order?
A8: Please call WE DELIVER within 5 minutes of delivery (even if it is after the office hours) if there is anything missing or incorrect. We will get incorrect items replaced; missing items delivered or arrange for a refund once the restaurant refunds us. Thank you for reporting your concerns to us so we can continue improving our service.
Q9: What happens if I am missing items from my order when it is delivered?
A9: Call us within 5 minutes of delivery, so we may contact the restaurant about the shortage. Any credits will be based upon the restaurants decision. Our drivers do not open up containers to verify your food. We rely on the restaurant who is packaging your order to pack it correctly. If the restaurant decides to offer a credit, then we refund your credit card.
Q10: What is your Refund Policy? Refund Policy - No refunds.
A10: The customer is financially responsible for payment once an order is submitted. If you want to change your order, we will attempt to accommodate such wishes within the time constraints and the good will of the participating restaurants. However, if a change is too late to process, you are responsible for payment of the original order. Changes to orders must be phoned to the staff. Our e-mail is not checked often enough to ensure that we get your changes.
Q12: Should I tip the driver?
A12: Our delivery drivers make their income on tips. If you have already tiped on-line, do not tip again at the door as it is our policy to refund double tips. If you want to add an additional tip, please do so with cash. An automatic 15% tip will be added to orders for 4 or more people.
Q13: Is it cheaper to pay with cash or credit card?
A13: It is always a little cheaper to pay with cash as credit card companies charge us up to 3% to process your credit card and that cost is passed on to you.
Q14: Do you have an ap?
A14: Yes, located on our homepage at the bottom.